Terms & Conditions

Welcome to Queencliff Hotel. By accessing and using our services, you agree to comply with the following terms and conditions. Please read them carefully.

1. General Information

These terms and conditions govern your use of our website and services. By using our site and making reservations, you accept these terms in full. If you disagree with any part of these terms, please do not use our services.

2. Booking & Reservations

• All reservations must be made in advance via our website or through our customer service.
• By making a reservation, you agree to provide accurate and complete information, including your name, contact details, and payment information.
• Booking confirmation is subject to room availability and hotel policies.

3. Payment Terms

• Payments for reservations must be made according to the payment options provided.
• A valid credit/debit card or other accepted payment methods are required for booking confirmation.
• Taxes and service charges may apply and will be added to your final bill.

4. Cancellations & Refunds

• Cancellations must be made in accordance with our cancellation policy.
• If you cancel within the designated cancellation period, a full or partial refund may apply.
• Late cancellations or no-shows may result in charges according to the terms agreed upon at the time of booking.

5. Use of Our Services

• Our services are available only for lawful purposes and in accordance with the guidelines provided on our website.
• You agree to not use our services to violate any local, national, or international laws or regulations.
• Guests are responsible for maintaining the safety and security of their belongings during their stay.

6. Liability

• Queencliff Hotel is not liable for any personal injury, loss, damage, or theft of personal property during your stay.
• While we take reasonable precautions to ensure a safe and enjoyable experience, we cannot guarantee the security of the premises.

7. Privacy Policy

• Our Privacy Policy governs the collection and use of your personal data. By using our services, you agree to our Privacy Policy.

8. Changes to Terms & Conditions

• Queencliff Hotel reserves the right to modify, update, or change these terms at any time. Updated terms will be posted on this page, and your continued use of our services after such changes constitutes your acceptance of the revised terms.

9. Dispute Resolution

• Any disputes arising from the use of our services shall be subject to the laws of Sri Lanka and resolved in the appropriate courts.

10. Contact Us

If you have any questions or concerns regarding our Terms & Conditions, please contact us at:

• Email: ontactqueencliff@gmail.com
• Phone: +9471 40 33 502